Frequently Asked Questions (FAQ)

I have a Nikon product that is defective. What procedure should I follow?

How long is the warranty valid?

  • If the Nikon equipment was purchased in Belgium, you can enjoy a two-year warranty on your device.
  • If purchased it in foreign countries, but still in Europe, you will enjoy a one-year warranty in Belgium. The second year warranty must be obtained from the country of origin.
  • If your Nikon equipment was purchased outside Europe, you cannot enjoy any warranty with our services with exceptions of the lenses on which Nikon granted a 1 Year Warranty worldwide.

How can I clean my CCD?

  • You can bring it to us for maintenance of the CCD. This takes about 15 to 30 minutes and the prices are listed below.
  • You can visit us every day between 08h30 – 15h00.

Cropped Frame: € 30 including VAT (excluding transport)
Full Frame: € 45 including VAT (excluding transport)
Other brands: Unfortunately we don’t do this anymore

Can I send the unit to your services myself?

  • Yes you can. This must be done with TaxiPost and the package must be insured. The material must be send in a packaged in which it is very well protected and it must be properly sealed.
  • The cost of shipping and returning shall be paid by the end customer, even if the unit is still under warranty.
  • In case of shipping damage or loss, the responsibility falls to the sender of the package.

Do you have a place for the delivery and pick up a repair?

  • Yes, you can find our address and opening hours on our contact page.

For what reasons can warranties be refused?

  • If they have had fall damage / impact damage or if the unit has broken parts and also any water and/or sand damage will result in a voided warranty.
  • We always provide photos of the damage found and you can always ask your dealer if desired.

Can I get spare parts through you?

  • Yes, we sell spare parts that you can replace yourself easily, such as rubbers, battery covers, sd / cf-doors. The price is on request. You can always ask this at the following address: contact@procirep-belux.com. After a confirmation of the order, we will send you an invoice. After payment we will send your ordered goods via post.

Where can I go for questions about invoices?

What are the payment options for pickup?

We accept the following payment options:

  • Bancontact
  • (!) No cash accepted

I’m a Nikon dealer but have never worked with your services. What to do?

  • You can use the following procedure on our website: service
  • Can people receive an estimation before the repair?
  • A quotation is established if the warranty is not applicable. However, it is not possible to give a estimation without inspecting your defective material.
  • Thus, We cannot give an indication of the estimation by email or telephone can be no quoted without our services checking your device.
  • It is also impossible to repair the device directly before a quotation is made. We always need a written approval before we can make a repair.

Can receive an estimation before the repair?

  • A quotation is established if the warranty is not applicable. However, it is not possible to give a estimation without inspecting your defective material.
  • Thus, We cannot give an indication of the estimation by email or telephone can be no quoted without our services checking your device.
  • It is also impossible to repair the device directly before a quotation is made. We always need a written approval before we can make a repair.